Sangohe Store in cooperation with the U.S. Consumer Product Safety Commission (CPSC), is recalling its adult portable bed rails (APBRs) sold online at Amazon.com.
The recalled bed rails violate the mandatory standard for adult portable bed rails because when the bed rails are attached to a bed, users can become entrapped within the bed rail or between the bed rail and the side of the mattress, posing a serious entrapment hazard and risk of death by asphyxiation. In addition, the bed rails do not bear the required hazard warning labels.
The affected models were sold and distributed as follows:
If you purchased a product from Amazon.com between March 2025 through September 2025 and the model of the product you purchased matches the models of the bed rails displayed on this page and falls within the scope of the affected products, you should immediately stop using these recalled bed rails and register here to obtain a refund.
Once you have completed the registration and it is confirmed that your product is within the scope of this recall, you will receive a refund.
Consumers should stop using the recalled adult portable bed rails immediately and should follow these disposal steps:
1.Remove the bed rail handle, U-shaped frame, side handle, extension tubes.
2.Write “RECALLED” on upper rail handle and U-shaped frame with a permanent marker.
3.Using scissors, cut the black fabric mesh bag off the upper rail and cut the black safety strap in half (if present).
4.Write the buyer’s name on a piece of paper next to the disassembled product.
5.Consumers should take a photo and upload it online at https://www.kdbhealth.com
6.Dispose of the recalled product in accordance with local requirements.
Consumers who have difficulty with any disposal step or need additional instruction should contact [email protected], SangoheI is contacting all known purchasers directly.
If you need assistance or have questions about a product recall, please contact the recall Email.
Email Support: [email protected] (Reply within 24 hours)
Please provide accurate order information, proof of destruction, and other required materials.
1.Accurate order information (e.g., order number, product details)
2.Proof of destruction (e.g., photos or video)
3.Other required documents
Once we receive and verify the information, we will process the refund promptly.
Option 1: Self-Service Refund (Recommended)
Regarding your inquiry about order #[Order Number], to resolve this most efficiently, we recommend that you first request a refund directly through Amazon's official return process.
• Faster refund timeline
• Simple, step-by-step process
• Full visibility on status
Option 2: Assisted Refund
If you cannot proceed via self-service, please email ([email protected]) us with the following materials. Upon verification, we will initiate the refund on your behalf through Amazon
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