FAQ-Zhongshan Kangdebao(KDB) Rehabilitation Equipmnet Co., Ltd.

We are a manufacturer specializing in rehabilitation and senior care products. With over 13 years of industry experience, we possess in-house R&D and sales teams to provide OEM/ODM services. Our primary product range includes commode chairs, patient lifts, shower chairs, walkers, bed rails, toilet grab bars, canes, and related accessories.

We support multiple shipping options: express courier, air freight, sea freight, or as per your requirements. We can also assist with shipping documentation for import/export.

Yes, we accept small orders for evaluation purposes. Shipping and product cost apply. For large orders, we offer tiered pricing and priority production scheduling.

MOQ depends on the product type and customization. Standard products generally start from 50–100 units. Customized products may require higher MOQ.

Yes, we work with distributors, importers, and institutions on long-term supply agreements. Flexible production planning ensures consistent stock and timely delivery.

Yes, we provide detailed catalogs, specifications, and technical drawings in PDF format. For project buyers, we can also supply CE/FDA certificates, test reports, and material safety data sheets.

Absolutely. We have experience supporting government and hospital tenders with complete documentation packages, compliance certificates, and tailored pricing structures.

Yes. For committed distributors, we offer exclusive models and pricing protection in specific regions or countries to secure your market advantage.

Yes, we serve as an OEM/ODM supplier for numerous renowned international brands, medical distributors, and rehabilitation equipment chains across the Middle East, Singapore, Malaysia, Thailand, South Korea, India, Brazil, Peru, France, Poland, Spain, Italy, the United Kingdom, Turkey, Australia, New Zealand, Russia, the United States, and Mexico. Reference cases are available upon request.

Yes, we welcome third-party quality inspection or factory audits before shipment.

Yes, we provide samples for evaluation purposes. Sample fees and shipping costs for the first order are borne by the customer, with the sample fee refunded upon subsequent bulk orders. For B2B clients, we also offer flexible sampling solutions to support bulk order decision-making.

Samples: Typically ready within 5–7 days after payment confirmation. Mass production: Usually 30–40 days after order confirmation and deposit receipt.

Yes, we offer OEM/ODM services, including logo printing, customized packaging, and product modifications based on market demand, as well as exclusive wholesale customization.

All products are manufactured under ISO13485:2016 quality management standards and CE-MDR compliant. Each batch undergoes strict QC inspection before shipment.

Please send an email to Please fill out the inquiry form, , providing the product model, quantity, and any customization

It depends. We generally only supply spare parts to customers who have purchased our products and report issues with parts requiring repair within the warranty period; we do not provide spare parts to first-time order customers. Additionally, we offer technical guidance and video training to distributors and institutional clients.

We typically accept wire transfers (T/T) as payment (30% deposit, 70% balance paid before shipment). For first-time trial orders, we support credit card payments. For long-term partners or large-scale projects, we can negotiate letters of credit (L/C) and other payment methods.

The standard warranty period for the product's main frame is 12 months, while certain components are covered for 90 days. The specific duration depends on the product type. For project or institutional purchases, extended warranty periods may be negotiated.

Yes. You may combine different models (commode chairs, shower chairs, walkers, etc.) in one shipment to optimize logistics costs.

Yes, we provide proforma invoice, packing list, bill of lading, certificate of origin, CE/FDA/ISO certificates, and other documents required for smooth customs clearance.