Adjustable Bedside Step Rail with LED Light-KDB504N

Q1: Are you a factory or a trading company?
A: We are a manufacturer specializing in rehabilitation and senior care products. With over 13 years of industry experience, we possess in-house R&D and sales teams to provide OEM/ODM services. Our primary product range includes commode chairs, patient lifts, shower chairs, walkers, bed rails, toilet grab bars, canes, and related accessories.
Q2: Can you supply samples of your products?
A: Yes, we provide samples for evaluation purposes. Sample fees and shipping costs for the first order are borne by the customer, with the sample fee refunded upon subsequent bulk orders. For B2B clients, we also offer flexible sampling solutions to support bulk order decision-making.
Q3: What is your delivery method?
A: We support multiple shipping options: express courier, air freight, sea freight, or as per your requirements. We can also assist with shipping documentation for import/export.
Q4: What is your delivery time?
Samples: Typically ready within 5–7 days after payment confirmation. Mass production: Usually 30–40 days after order confirmation and deposit receipt.
Q5: Can I place a small order or buy only one unit?
A: Yes, we accept small orders for evaluation purposes. Shipping and product cost apply. For large orders, we offer tiered pricing and priority production scheduling.
Q6: Do you provide OEM/ODM or custom branding?
A: Yes, we offer OEM/ODM services, including logo printing, customized packaging, and product modifications based on market demand, as well as exclusive wholesale customization.
Q7: What is your minimum order quantity (MOQ)?
A: MOQ depends on the product type and customization. Standard products generally start from 50–100 units. Customized products may require higher MOQ.
Q8: How do you ensure product quality?
A: All products are manufactured under ISO13485:2016 quality management standards and CE-MDR compliant. Each batch undergoes strict QC inspection before shipment.
Q9: Can you support long-term distribution or project supply?
A: Yes, we work with distributors, importers, and institutions on long-term supply agreements. Flexible production planning ensures consistent stock and timely delivery.
Q10: How do I get a quote?
A: Please send an email to Please fill out the inquiry form, , providing the product model, quantity, and any customization
Q11: Can you provide product catalogs or technical datasheets?
A: Yes, we provide detailed catalogs, specifications, and technical drawings in PDF format. For project buyers, we can also supply CE/FDA certificates, test reports, and material safety data sheets.
Q12: Do you offer spare parts or after-sales service?
A: It depends. We generally only supply spare parts to customers who have purchased our products and report issues with parts requiring repair within the warranty period; we do not provide spare parts to first-time order customers. Additionally, we offer technical guidance and video training to distributors and institutional clients.
Q13: Can you help us with tenders or hospital projects?
A: Absolutely. We have experience supporting government and hospital tenders with complete documentation packages, compliance certificates, and tailored pricing structures.
Q14: What payment terms do you accept?
A: We typically accept wire transfers (T/T) as payment (30% deposit, 70% balance paid before shipment). For first-time trial orders, we support credit card payments. For long-term partners or large-scale projects, we can negotiate letters of credit (L/C) and other payment methods.
Q15: Can you guarantee regional distribution protection?
A: Yes. For committed distributors, we offer exclusive models and pricing protection in specific regions or countries to secure your market advantage.
Q16: What is your warranty policy?
A: The standard warranty period for the product's main frame is 12 months, while certain components are covered for 90 days. The specific duration depends on the product type. For project or institutional purchases, extended warranty periods may be negotiated.
Q17: Do you work with international brands or chain stores?
A: Yes, we serve as an OEM/ODM supplier for numerous renowned international brands, medical distributors, and rehabilitation equipment chains across the Middle East, Singapore, Malaysia, Thailand, South Korea, India, Brazil, Peru, France, Poland, Spain, Italy, the United Kingdom, Turkey, Australia, New Zealand, Russia, the United States, and Mexico. Reference cases are available upon request.
Q18: Can you handle mixed container orders?
A: Yes. You may combine different models (commode chairs, shower chairs, walkers, etc.) in one shipment to optimize logistics costs.
Q19: Do you support third-party factory inspection?
A: Yes, we welcome third-party quality inspection or factory audits before shipment.
Q20: Can you help with import documents and customs clearance?
A: Yes, we provide proforma invoice, packing list, bill of lading, certificate of origin, CE/FDA/ISO certificates, and other documents required for smooth customs clearance.